Feedback & Complaints
Your voice matters to us. Share your experiences, suggestions, or concerns to help us improve our services and better support you.
We Value Your Feedback
At Summit, we're committed to providing exceptional support and continuously improving our services. Your feedback helps us understand what we're doing well and where we can do better. Whether you have a compliment, suggestion, or concern, we want to hear from you.
Share Your Experience
Tell us about your experience with our services
Formal Complaints
Submit formal complaints through our structured process
Confidential & Secure
Your feedback is handled confidentially and securely
Submit Your Feedback
Use the form below to share your feedback with us. All fields marked with * are required unless submitting anonymously.
Frequently Asked Questions
Find answers to common questions about our feedback and complaints process.
External Support
If you feel your concerns haven't been adequately addressed, you have the right to escalate your complaint to external bodies that oversee disability services.
NDIS Quality and Safeguards Commission
An independent body that regulates NDIS providers and handles complaints about NDIS services.
Phone: 1800 035 544
Website: ndiscommission.gov.au
Disability Advocacy Service
Independent advocacy services can help you understand your rights and support you through the complaints process.
Phone: Contact your local advocacy service
Find services: dss.gov.au
Need More Information?
If you have questions about our feedback process or need assistance with anything else, we're here to help.
